The main features of the Citizen Advisor Platform - Advisory Management, Public Utility services & Public Grievance redressal mechanism.
- The Citizen Advisor Public Grievance redressal service is a free, confidential and independent advice to help the Citizens of India and the NRI to overcome their problems.
- The Advisory Management & Public Utility service are Paid Services.
Mibiz CSC Citizen Advisor Call Centre
The primary objective of (Mibiz CSC Citizen Advisor Call Centre) is to facilitate effective communication & fast processing.
Mibiz CSC Citizen Advisor Call Centre Services:
- 24*7*365 live call answering
- Video Conferencing facility
- Interactive Voice Response System (IVRS)
- Message relay and and dispatch
- Live Web Chat response
- Toll free and areacode-specfic phone numbers
- Online web portal to review calls
- Fast Remote Support Solution
- Email responses
Service Centre Partner (SCP)
The Service Centre Partner (SCP) will be one of the access point for The Citizens of India and Non-resident Indian (NRI) to overcome their problems. The Service Centre Partner (SCP) will Register and process The Advisory Management & Public Utility service by providing best-in-class public-facing services as per the direction and monitoring of Citizen Advisor CEO's Office and work as per the guidelines recomended in the Project bylaw. The Service Centre Partner (SCP) will also facilitate the Public Grievance redressal service which is a free, confidential and independent advice to help who approaches us. The ability of Service Centre Partner (SCP) to avoid direct interaction of citizens with Government offices and other sectors and to brings transparency, accountability and efficiency in the delivery of services through a reduced turnaround time.
Service Centre Partner (SCP) Services:
- Skilled front-end support
- Technology-enabled centres
- Logistical and lifecycle support
Partnership Model
The Partnership model is the key to the success of the Common Service Centre (CSC) Citizen Advisor operations....Read More
Mibiz Innovators
Mibiz Consultancy Services - Common Service Centre (CSC) Citizen Advisor offers a huge opportunity to collaborate with the experts to create a modern, vibrant Knowledge disseminating hub of the World. Mibiz Innovators includes Professionals & experts from all walks of life....Read More
Complaints Authority - Ombudsman
Customers are free to approach the Complaints Authority - Ombudsman with regard to all types of complaints againsit Mibiz CSC Citizen Advisor e-Services & Service Centre Partner (SCP). The Complaints Authority - Ombudsman being an independent authority is obliged to provide justice to customer complaints at the appropriate time. We look forward to increase the quality of service and maintain transparency and ethics in business.
How we work?
The eService are controlled and monitoring by the Citizen Advisor CEO's Office / Mibiz Headquarters.
- Citizens can access services through call centre.
- Citizens can access services through Internet.
- Rutal/Urban users (Citizens of India) can use the service through Service Centre Partner (SCP) Centres (Tehsil / Taluks Office, District Office, State Office).
- Non-Resident Indian (NRI) can use the service through Service Centre Partner (SCP) Centres (Country Offices).
- The Citizen Advisor Portal / Mobile Application - The Interface for communication.
- Public Grievance redressal service [Free Service] - Registration, Grievances, Application Status
- The Advisory Management & Public Utility service [Paid Service] - Registration, Book My Service, Application Status
- Mibiz Innovators
- Complaints Authority - Ombudsman
