This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the http://www.citizenadvisor.in website.
Alina & Reji Consultants India Pvt Ltd is a private limited company having its Registered office
at Tattvamasi, Pazhakutty Post, Nedumangad, Thiruvananthapuram, Kerala - India - 695561 (hereinafter referred to as “We”, “Us”, “Mibiz Consultancy Services” “Mibiz CSC Citizen Advisor” or “Our” which expression shall mean and include its affiliates, successors and permitted assigns). Your (“You” or “Your”) use of the Platform (defined below) is subject to the notices, terms and conditions set forth in these Terms of Use. The domain name “citizenadvisor.in” the mobile application (hereinafter collectively referred to as the "Platform") is owned by Alina & Reji Consultants India Pvt Ltd. Your use of the Platform is governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. You acknowledge and agree that you shall be subject to the policies that are applicable to the Platform and by mere use of the Platform, You shall be contracting with Alina & Reji Consultants India Pvt Ltd and these terms and conditions including the policies constitute your binding obligations with Alina & Reji Consultants India Pvt Ltd.
By accessing or using the website or by using the Service, you agree to be bound by these terms and conditions set forth below. The Terms and Conditions (the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service (“Registered User”/”You”) and Alina & Reji Consultants India Pvt Ltd.
We provide a Platform - Mibiz Citizen Advisor for The Citizens of India and Non-resident Indian (NRI) to overcome their problems. Citizens please read the following terms and conditions carefully before Registering, accessing, browsing, transfering payments or using the website.The main features of the Citizen Advisor Platform - Advisory Management, Public Utility services & Public Grievance redressal services.
The Citizen Advisor Public Grievance redressal service is a free, confidential and independent advice to help The Citizens of India and Non-resident Indian (NRI) to overcome their problems.
The Advisory Management & Public Utility services are Paid Services.
You can access the Platform without registering for an account. However, to use several features,
you will need to register and create a profile with accurate and complete information. Your profile must be your own or of a person or entity you are entitled to represent and you shall not use or provide any information that is offensive or that violates any third party’s rights.
The Process Flow
How to use the Citizen Advisor Platform
User Login ID Registration Citizens [Citizens of India and Non-resident Indian (NRI)] who meets the eligibility criteria can Register with our Website and obtain a valid Citizen Advisor User Login ID. For the Non-resident Indian (NRI) Registration will be taken up directly and User details are forwarded to the Registered Email ID of the User. Whereas for the Citizens of India (OTP is generated & verified and User details are forwarded to the Registered Email ID of the User).
The Registered Citizen Advisor User will land to the Citizen Dashboard Webpage.
A)PUBLIC GRIEVANCE REDRESSAL [FREE e-Service]
The Registered Citizen Advisor User can submit the Grievances and track the Application Status in the Website which is a FREE e-Service. (The System will generate eFile Number MIB/YEAR/000000 and the details are forwarded to the Registered Email ID of the User. The Registered Citizen Advisor User can monitor the Application Status of the Grievance from the Citizen Daskboard).
B)PUBLIC UTILITY SERVICES [PAID e-Service] (SERVICE FEE)
The Registered Citizen Advisor User can submit the Book My Service and track the Application Status in the Website. The Public Utility services has No (Annual Membership Fee) but Service Fee charges will be made on case by case basis. (The System will generate eFile Number MIB/YEAR/000000 and the details are forwarded to the Registered Email ID of the User. The Registered Citizen Advisor User can monitor the Application Status of the Book My Service from the Citizen Daskboard.) The Charges for the Public Utility services will be as per the transaction.(Service Fee)
- The Registered Citizen Advisor Users can submit the Book My Service and track the Application Status in the Website.
- The Registered Citizen Advisor User can submit the Book My Service and track the Application Status through Mibiz Call Centre.
- The Registered Citizen Advisor User from the Rutal/Urban users can submit the Book My Service and track the Application Status through Service Centre Partner (SCP) Centres (Tehsil / Taluks Office, District Office, State Office).
- The Registered Citizen Advisor Non-Resident Indian (NRI) can use the service through Service Centre Partner (SCP) Centres (Country Offices).
How to do Mibiz e-Services Payment Online?
- Click PAY from the MIBIZ CITIZEN DASHBOARD Webpage.
- The Registered Citizen Advisor User will land to the Mibiz Citizen Payment Webpage. The Citizen Payment Webpage will have two options -Membership Fee -Service Fee. The User need to select the option of his choice to move ahead.
- The Registered Citizen Advisor User will land to the Mibiz Information Webpage. The System will generate automatically - Citizen Name, Invoice Number, Email ID, Mobile Number. The Registered Citizen Advisor User need to choose e-Services, Category, Payment Mode - PayU, PayPal, CCAvenue, Axis Bank respectively. The system generated Membership Fee prices will be displayed in INR or USD. The Service Fee has to be entered manually and click the PAY NOW button.
- The Registered Citizen Advisor User will land to the Mibiz Payment Gateway Webpage. System will generate automatically Citizen Name, Invoice Number, and SUB TOTAL. Any Remarks The Registered Citizen Advisor User can enter manually and click the PAY NOW button.
- The Registered Citizen Advisor User will land to the selected Payment Gateway Website [PayU, PayPal, CCAvenue, Axis Bank] you have selected and you can submit the details and OTP validation and successfully make your Payment Online.
- The Payment Gateway Service Provider will send an email of confirmation of the Payment transferred immediately after the transaction. Mibiz Pay Service will also send an email of confirmation of the Payment transferred immediately after the transaction. MIBMEB/YEAR/000000, MIBSER/YEAR/000000..
4)CITIZEN ADVISOR PLATFORM
A)ADVISORY MANAGEMENT [PAID e-Service] (MEMBERSHIP FEE & SERVICE FEE)
The Registered Citizen Advisor User can submit the Book My Service and track the Application Status in the Website. The Advisory Management is a Paid Service (Annual Membership Fee) and Service Fee charges will be made on case by case basis. (The System will generate eFile Number MIB/YEAR/000000 and the details are forwarded to the Registered Email ID of the User. The Registered Citizen Advisor User can monitor the Application Status of the Book My Service from the Citizen Dashboard).
The Citizens of India Rs 2500/- (Membership Fee) + GST
Non-resident Indian (NRI) USD 250/- (Membership Fee)
The Charges for the Advisory Management services will be (1% to 4%) + GST of the total Project cost. (Service Fee)
- The Registered Citizen Advisor Users can submit the Book My Service and track the Application Status in the Website.
- The Registered Citizen Advisor User can submit the Book My Service and track the Application Status through Mibiz Call Centre.
- The Registered Citizen Advisor User from the Rutal/Urban users can submit the Book My Service and track the Application Status through Service Centre Partner (SCP) Centres (Tehsil / Taluks Office, District Office, State Office).
- The Registered Citizen Advisor Non-Resident Indian (NRI) can use the service through Service Centre Partner (SCP) Centres (Country Offices).
